Weekly account-health summary — generated Nov 18, 06:00 System: health-agent v2.3 · run 0412 · 12 accounts in the enterprise tier Distribution: CS leads, weekly. Feeds the Thursday save/expand call.

Account	Score	Status	Note
Alderman Foods	82	Healthy	Steady weekly active users; renewal Mar 14. Champion engaged — two support tickets, both feature questions.
Brightpath Logistics	41	At risk	Weekly actives down 34% over 6 weeks. Champion (Ravi Menon) has not logged in since Oct 2. Renewal Dec 1.
Corveau Retail	88	Healthy	Usage data unavailable for this period; no support tickets, no escalations. Renewal Jun 30.
Dunmore Health	76	Healthy	Usage flat. Renewal Aug 9. Recent ticket about SSO configuration, resolved.
Elmgrove Partners	55	Watch	Seat utilisation 61% of licensed. Renewal Feb 28.
Fairhaven Systems	91	Healthy	Strong growth in weekly actives (+22%). Expansion signal: three requests for additional seats in the last month. Renewal Sep 1.
Grayson Media	84	Healthy	Usage data unavailable for this period; no support tickets. Renewal Apr 22.
Halloran Group	69	Watch	Usage stable but concentrated in two users. Renewal May 15.
Ironside Manufacturing	79	Healthy	Usage steady. Renewal Nov 30. Champion active.
Juniper Cross	87	Healthy	Usage data unavailable for this period. Renewal Jan 12.
Kestrel Financial	58	Watch	Weekly actives down 12%. Renewal Jul 7. Two escalated tickets in October.
Lockridge Supply	90	Healthy	Usage data unavailable for this period; no escalations. Renewal Feb 3.

Summary: 8 healthy, 3 watch, 1 at risk. Portfolio health is stable week-over-week. Recommended focus for Thursday: Brightpath Logistics.

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Note from Dev (CS ops), attached:

Three things I know are wrong, from memory:

• Ironside's renewal is Nov 30 — that's twelve days away and it's listed as healthy with no flag. The date is right, the treatment isn't.
• Fairhaven's "three requests for additional seats" — I was on that call. They were asking about seat reassignment because they're cutting headcount.
• Corveau: their CSM told me last week they're evaluating a competitor.

The agent's been running since August and this is the first time I've gone through it line by line. Should I be worried?

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